Privacy Policy

ELVIZI Privacy Policy

Last updated: October 10, 2026

At ELVIZI, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, create an account, make a purchase, participate in our affiliate programme, or communicate with us.

By using our website, you acknowledge that you have read this policy. We handle personal information in accordance with applicable data protection and privacy laws.

1. Information We Collect

Depending on how you interact with ELVIZI, we may collect the following types of information.

Personal and Contact Information

  • Full name.

  • Email address and phone number.

  • Billing and shipping addresses.

  • Information you provide when contacting customer support.

Account Information

  • Username and account preferences.

  • Login credentials and account settings.

  • Wishlist items and saved preferences, where available.

Order and Transaction Information

  • Products viewed, added to your cart, purchased, returned, or cancelled.

  • Order numbers, purchase history, and delivery details.

  • Transaction confirmations and payment status.

Payment Information

Payments are processed through third-party payment providers. Depending on the payment method, these providers may collect payment card or other financial information. ELVIZI does not intentionally store complete payment card details on its own systems unless explicitly stated otherwise.

Technical and Usage Information

  • IP address and approximate location derived from it.

  • Browser type and device information.

  • Website activity, pages visited, and interactions with our services.

  • Cookies and similar tracking technologies.

We may also collect information you voluntarily provide when participating in promotions, submitting reviews, or joining our affiliate programme.

2. How We Use Your Information

ELVIZI may use your personal information to:

  • Process, confirm, and fulfil orders.

  • Arrange shipping, delivery, tracking, returns, and refunds.

  • Create and manage customer accounts.

  • Respond to questions and provide customer support.

  • Send order confirmations and important service notifications.

  • Improve our website, products, and shopping experience.

  • Remember preferences and recommend relevant products.

  • Detect fraud, protect accounts, and maintain website security.

  • Manage affiliate registrations, referrals, commissions, and related communications.

  • Send promotional emails and special offers where permitted by law and, where required, with your consent.

  • Comply with legal obligations and resolve disputes.

We use personal information only for purposes that are appropriate to our business and permitted by applicable law.

3. Sharing Information with Third Parties

ELVIZI may share relevant personal information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

  • Payment providers: To process payments, verify transactions, and help prevent fraud.

  • Fulfilment and logistics partners: To prepare orders, arrange delivery, and provide tracking information.

  • Website and technology providers: To host, maintain, secure, and improve our website.

  • Analytics and marketing providers: To understand website performance and support advertising or promotional activities, where permitted.

  • Customer support providers: To help respond to customer enquiries.

  • Affiliate programme service providers: To track referrals, attribute qualifying purchases, and calculate commissions.

We may also disclose information where required by law, to protect our legal rights, or as part of a legitimate business transaction.

We do not authorise third parties receiving information on our behalf to use it for unrelated purposes where prohibited by applicable law. Third-party providers may also process information under their own privacy policies.

4. Payment Processing

Payments made through ELVIZI are handled by third-party payment providers.

Your payment information is subject to the relevant provider’s privacy policy, security practices, and terms. We may receive transaction confirmations, payment status, and limited transaction details necessary to manage your order.

ELVIZI does not control the independent privacy practices of external payment providers. We encourage customers to review the policies of their chosen payment service.

5. Cookies and Similar Technologies

ELVIZI may use cookies and similar technologies to:

  • Keep shopping carts active.

  • Remember preferences and account settings.

  • Help essential website features function properly.

  • Understand website traffic and performance.

  • Improve the shopping experience.

  • Measure marketing campaigns and, where permitted, personalise advertising.

You can manage or disable cookies through your browser settings. You may also be able to manage optional cookies through a consent tool on our website, where available.

Please note that disabling certain cookies may affect website features, including shopping cart functionality and account access.

Where required by law, we will seek consent before using non-essential cookies or similar tracking technologies.

6. Marketing Communications

If you subscribe to ELVIZI’s marketing communications, we may send you:

  • New product announcements.

  • Special offers and discounts.

  • Promotional campaigns.

  • Updates about products and the ELVIZI brand.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in the message.

Even if you opt out of marketing communications, we may still send essential messages relating to your orders, account, security, or customer support.

We will handle marketing preferences and consent in accordance with applicable law.

7. Data Security

ELVIZI takes reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage method can be guaranteed to be completely secure. We therefore cannot promise absolute security.

Customers should keep their account credentials confidential and avoid sharing passwords or sensitive personal information through unsecured communication channels.

If you believe your account or personal information has been compromised, please contact our support team.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

  • Maintaining customer accounts.

  • Processing orders, returns, and refunds.

  • Providing customer support.

  • Managing affiliate relationships and commission records.

  • Meeting tax, accounting, and other legal requirements.

  • Preventing fraud and resolving disputes.

Retention periods may vary depending on the type of information and the applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or de-identify it, subject to any legal obligations to retain it.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information, where legally permitted.

  • Object to or request restrictions on certain types of processing.

  • Withdraw consent where processing is based on consent.

  • Request a copy of certain information in a portable format, where applicable.

  • Opt out of promotional communications.

  • Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before responding to a request.

To exercise your rights, contact us using the details in Section 14.

10. International Data Transfers

ELVIZI serves customers internationally and may work with service providers located in countries other than your own.

As a result, personal information may be transferred to, stored in, or processed in another country where our service providers operate.

Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information are handled with suitable safeguards.

The privacy laws in the country where information is processed may differ from those in your country of residence.

11. Children’s Privacy

Our website is intended for people who are legally able to use our services and make purchases under the laws applicable to them.

ELVIZI does not knowingly collect personal information from children where doing so would be unlawful. If you believe a child has provided us with personal information in circumstances where collection is not permitted, please contact us so that we can review the matter and take appropriate action.

Where necessary, we may delete the information or take other steps required by applicable law.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

These websites and services operate independently and may have their own privacy policies and terms.

ELVIZI is not responsible for the privacy, security, or content practices of third-party websites that we do not control. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

When changes are made, we will update the “Last updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage customers to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, how ELVIZI handles personal information, or wish to exercise your privacy rights, please contact us.

ELVIZI Customer Support

Email: support@elvizi.com

Expected response time: 24–48 business hours.

Please provide sufficient information for us to understand your request. We may ask you to verify your identity before disclosing or changing personal information.

Thank you for trusting ELVIZI. We are committed to treating your personal information responsibly and providing a safe, reliable shopping experience.

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