Shipping Information
Everything you need to know about delivery, processing times, and tracking your ElVIZI order.
At ElVIZI, we are committed to providing a smooth and reliable shopping experience from checkout to delivery.
We work with trusted fulfillment partners to deliver carefully selected products to customers worldwide.
1. Processing Time
Before your order is shipped, it goes through a processing stage.
Processing time: 1–5 business days
During this time, we:
✓ Confirm your payment
✓ Prepare your order
✓ Coordinate fulfillment
✓ Arrange shipment
Processing times may vary depending on product availability and order volume.
2. Shipping Times
Delivery times depend on your location, shipping method selected, and product availability.
Standard Shipping
Estimated delivery:
7–20 business days
Available for most destinations.
Fast Shipping
Estimated delivery:
3–10 business days
Available for selected products and locations.
Please note:
Shipping times are estimates and are not guaranteed delivery dates.
Factors outside our control may affect delivery times, including:
* Customs processing
* Weather conditions
* Public holidays
* Carrier delays
* International transportation delays
3. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
You can track your order through our:
Track My Order page
Simply enter your tracking number to view your shipment progress.
Why Hasn’t My Tracking Updated?
Tracking updates may take:
24–72 hours
after shipment before appearing.
International shipments may also have periods without updates while moving between countries or passing through customs.
Will My Items Arrive Separately?
Sometimes.
Because products may come from different fulfillment locations, items from the same order may arrive in separate packages.
If this happens, you will receive tracking information for each shipment.
4. Customs & Import Fees
Some countries may charge customs duties, taxes, or import fees.
These charges are determined by your country’s regulations and are the responsibility of the customer where applicable.
5. Delivery Issues
If your order has not arrived within the expected delivery timeframe, please contact our support team.
Please include:
* Order number
* Email used during checkout
* Tracking number (if available)
Our team will investigate and assist you.
6. Incorrect Delivery Information
Customers are responsible for providing accurate shipping information during checkout.
If incorrect information is provided, contact us immediately.
Once an order has been shipped, changes may not be possible.
7. Contact Us
Need help with your shipment?
Our support team is here to assist.
Email: support@elvizi.com
