ELVIZI Refund & Returns Policy
Last Updated: 21 July 2026
At ELVIZI, customer satisfaction is important to us. We want every customer to have confidence when shopping with us. If there is an issue with your order, our team is here to assist you.
1. Returns
Our return policy lasts 14 days from the date your order is delivered.
If 14 days have passed since delivery, we may no longer be able to offer a refund.
2. To be eligible for a return:
The item must be unused and in the same condition that you received it.
The item must be in its original packaging where applicable.
You must provide proof of purchase.
You must contact ELVIZI before sending any product back.
Please do not return products without approval from our customer support team.
3. Non-Returnable Items
Certain products cannot be returned due to health, safety, or product protection reasons.
These may include:
* Gift cards
* Downloadable digital products
* Opened personal care or beauty products
* Hygiene-related products
* Products that have been used or altered
* Items damaged due to customer misuse
* Damaged, Defective, or Incorrect Items
4. If your order arrives:
* Damaged
* Defective
* Incorrect
* Missing essential parts
Please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
* Order number
* Description of the problem
* Photos or videos showing the issue
After reviewing your request, ELVIZI may provide an approved refund solution.
5. Change of Mind Returns
If you change your mind, selected the wrong product, ordered the wrong size, or no longer want the item:
The product must meet our return requirements.
You are responsible for return shipping costs.
Original shipping costs are non-refundable.
Because ELVIZI serves customers worldwide, return shipping costs may vary depending on location.
6. Refunds
Once your request has been reviewed and approved, your refund will be processed.
Refunds will be issued to the original payment method used during purchase.
Please allow:
5–10 business days
for the refund to appear, depending on your bank or payment provider.
7. Late or Missing Refunds
If you have not received your refund:
* Check your bank account again.
* Contact your payment provider.
* Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, contact:
support@elvizi.com
8. Partial Refunds
Partial refunds may be considered in situations where:
The item is returned damaged due to customer handling.
The product is missing parts for reasons not caused by ELVIZI.
The item is returned in a condition that does not meet our return requirements.
9. Order Cancellation
Orders can only be cancelled before they enter processing or fulfillment.
Once an order has been processed or shipped, cancellation may no longer be possible.
10. Return Shipping
If a return is approved:
Customers are responsible for return shipping costs unless the item was incorrect, damaged, or defective.
Return shipping costs are non-refundable.
ELVIZI recommends using a trackable shipping service for returned items.
ELVIZI cannot guarantee that returned items will be received without tracking confirmation.
11. Exchanges
ELVIZI currently does not offer exchanges.
If you receive a defective or incorrect item, please contact our support team and we will review the best solution.
12. Contact Us
For questions regarding refunds and returns:
ELVIZI Customer Support
Email: support@elvizi.com
Response time: 24–48 business hours
