Shipping policy


Last updated: October 10, 2026

This Shipping & Delivery Policy forms part of our Terms of Service and should be read alongside our Terms of Service. Please review this policy carefully before placing an order with ELVIZI.

WHAT ARE MY SHIPPING OPTIONS?

ELVIZI offers standard shipping to eligible destinations. We operate an online store and may work with third-party suppliers and shipping partners to fulfil and deliver orders.

Free Standard Shipping

We offer free standard shipping on eligible orders with a merchandise subtotal of $50 USD or more, calculated after discounts and before taxes. Orders below this threshold may incur a shipping fee, which will be displayed at checkout.

Free shipping is available to eligible customers and destinations and may be subject to product restrictions or promotional terms.

Shipping Fees

Our standard shipping fees are based on the merchandise subtotal:

Order subtotal (USD) Standard shipping fee (USD)
$0–$49.99 $5.99
$50.00 or above Free

Shipping availability and fees may vary by destination, product, and available shipping method. The shipping fee and available options displayed at checkout will apply to your order.

ORDER PROCESSING AND DELIVERY TIMES

Orders typically require 1–3 business days to process, subject to product availability and supplier fulfilment requirements.

After dispatch, standard delivery is estimated at 10–15 business days, depending on the destination and shipping method. These are estimates rather than guaranteed delivery dates. Processing time is additional to the estimated delivery time.

Delivery may take longer due to supplier delays, carrier disruptions, customs inspections, weather conditions, public holidays, or other circumstances beyond our control.

Products within the same order may arrive in separate packages if they are shipped from different locations or suppliers.

ORDER TRACKING

Where tracking is available, we will provide tracking information after your order has been dispatched. Tracking updates may take some time to appear after dispatch.

If your order has not arrived within the estimated delivery window, please contact us at support@elvizi.com with your order number so we can review the available tracking information and assist you.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes. ELVIZI offers international shipping to eligible destinations in most countries. Shipping availability depends on the product, supplier, destination, and available shipping methods.

Free standard shipping is available on eligible international orders that meet the $50 USD merchandise subtotal threshold, subject to destination and product restrictions. Any applicable shipping charges will be displayed at checkout.

We may be unable to deliver to certain countries or locations because of carrier limitations, supplier restrictions, customs requirements, import regulations, or applicable legal restrictions. If we cannot fulfil an order to the selected destination, we will contact the customer to discuss the available options in accordance with our order and refund policies.

CUSTOMS DUTIES, TAXES, AND IMPORT CHARGES

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility and are not included in the product price or shipping fee.

Customs procedures and clearance times vary by country and may cause delivery delays. Customers are responsible for complying with applicable import requirements. We recommend contacting your local customs authority for information about potential charges before placing an order.

If you have questions about customs procedures or charges, please contact us:

SHIPPING RESTRICTIONS

Shipping availability may vary depending on the product, destination country, supplier stock, and available shipping methods. Certain products may not be eligible for delivery to particular locations due to carrier limitations, customs requirements, import restrictions, or other applicable regulations.

Customers are responsible for ensuring that products they order can legally be imported into their country. If we are unable to ship an order to the selected destination, we will contact the customer to discuss the available options in accordance with our order and refund policies.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If we become aware of a significant delivery delay, we will inform the customer as soon as reasonably possible and provide an updated estimated delivery date when that information is available.

Delivery estimates may change due to supplier processing, carrier disruptions, customs inspections, weather, or other circumstances beyond our control. We will review available tracking information and work with our shipping partners where possible to help resolve delivery issues.

If a parcel is confirmed lost or delivery cannot be completed, we will assess the situation in accordance with our applicable policies and consumer protection laws.

RETURNS AND REFUNDS

For information about returns, cancellations, and refunds, please review our Return and Refund Policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any questions or comments about this Shipping & Delivery Policy, you can contact us using the details below:

This policy should be read alongside our Terms of Service and Return and Refund Policy.